Case Study on App-development
Overview
Cake N Joy operates through multiple franchise stores, each handling daily sales, inventory, orders, and customer interactions. The challenge was to bring consistency and control across all franchise operations while keeping the system simple enough for daily use at the store level.
To address this, we built a dedicated franchise mobile app for store admins and a centralized web portal for the main admin—creating a connected ecosystem that supports visibility, accountability, and smooth operations across locations.
Built for Franchise-Scale Operations
Managing a franchise network requires more than just order tracking. Cake N Joy needed a system that could handle purchases, sales, returns, inventory, and deliveries—while maintaining uniform processes across all stores.
The solution was designed to standardize daily workflows without making them rigid. Each franchise operates independently, but within a structured system defined by the central admin.
Franchise App: Everything a Store Needs, One Screen Away
The franchise-side mobile app serves as the operational hub for each store. From the home dashboard, franchise admins can quickly access core functions such as store purchases, store sales, returns, inventory management, advance order history, and same-day deliveries.
The interface is intentionally clean and task-focused, allowing store staff to perform daily actions quickly without navigating complex menus. This reduces training time and ensures consistency across different franchise locations.
The design avoids clutter and complexity. Instead of deep navigation or layered screens, actions are placed where store staff naturally expect them.
Store Accounts & Historical Visibility
Each franchise admin has access to a structured account section where they can view invoicing history, order history, return records, and store accounts. This transparency helps franchise owners track performance, resolve discrepancies, and maintain clear records without relying on manual logs or external tools.
The goal was to give store admins confidence and clarity over their business data at all times.
Store admins can view:
- Order history
- Return history
- Invoicing records
- Store account summaries
Main Admin Portal: Central Control With Balance
The web-based admin portal gives the Cake N Joy central team a consolidated view of all franchise activity.
The system is designed to observe and guide, not interfere. This ensures brand-level consistency while preserving franchise autonomy.
Inventory Management Built for Real Store Operations
Inventory is one of the most sensitive parts of daily franchise operations. Cake N Joy stores deal with multiple product types—hot items, cold items, and other packaged goods—each requiring different handling and tracking. This inventory module was designed to reflect that reality rather than forcing a generic stock system.
The inventory experience starts with clear categorization. Store admins can quickly navigate between item groups such as hot, cold, and other items, reducing search time and preventing errors during busy hours. Once inside a category, items are presented in a clean, searchable list with clear visual identification, making it easy to locate products instantly.
Feature Highlights
Franchise-First Mobile App
A focused app built specifically for daily store operations.
Transparent Store Records
Clear access to orders, returns, and invoices.
Centralized Franchise Oversight
One admin portal to manage the entire network.
Final Outcome
Cake N Joy now operates on a connected, reliable, and scalable franchise management platform. Store teams work with greater clarity and confidence, while the central team maintains oversight without micromanagement.
The system brings structure to complexity and enables sustainable growth across the franchise network.
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